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Service Experience Form
Your Details
Company Name *
Full name *
Email address *
Business telephone
(Include City Code)
Home telephone
(Include City Code)
ICICI Bank customer?
Yes
No
* Compulsory
Please check where applicable
Excellent
Good
Average
Needs
Improvement
Greet
Staff greeted you when you approached the counter/contacted us.
Smile
Staff smiled and acknowledged your presence when attending to you.
Thank You
Staff thanked you for visiting/calling and banking with us.
Attitude
Staff was courteous, attentive, helpful and professional.
Competency
Staff was prompt knowledgeable and accurate.
Speed
Waiting time to complete transaction/call.
Overall Customer Service
The overall customer service experience provided to me was...
We are committed to providing you with the highest standard of customer service. We welcome your feedback and suggestions so that we can better our banking services to you.
Please indicate your account number in your comments.
Thank you for your time and valuable feedback.
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